Due to the ongoing border closure we are still closed at alert level 3.
alert level 4 – closed
due to alert l4 we are closed
Auckland Alert Level 2
As Auckland has returned to Alert level 2 we are now able to process orders. All orders which were placed during level 3 lockdown and were awaiting processing have now been shipped. There may be some delays in processing of the package by the courier companies due to potential increased demand on the courier system. please check with the courier company for any potential delays.
We thank you for your patience.
Auckland Alert Level 3
In light of February 27 Covid-19 announcements We are unable to process any orders and we are unable to offer any face to face services until further notice, see covid19.govt.nz for more information.
Covid-19 level 3 auckland update
In light of August 14 Covid-19 announcements there will no longer be any tuning services until at least midnight Friday 26th August. see covid19.govt.nz for more information.
At this stage courier services as still operating as per normal and we will still be able to send packages, however there may be some delays processing the parcel by the courier companies.
For on site visits we can do so if it is the only option and it is for essential services only (such as resolving network connectivity issues). Appropriate hygiene methods will be applied.
Covid-19 Level 3 status auckland
In light of August 11 Covid-19 announcements there will no longer be any tuning services until at least midnight Friday 14th August.
at this stage courier services as still operating as per normal and we will still be able to send packages, however there may be some delays processing the parcel by the courier companies.
Force10 Supply Returning to normal
As ethanol supply has started returning to normal Gull Force10 Supply is now back at the stations it was temporarily replaced by 95 at. It is also worth noting that E85 is no longer available at the pumps at the stations it was previously at, so you If your ECU was tuned for E85 only, then you will need to arrange retunes for your vehicle, or be prepared to have to arrange purchase of E85 by the barrel.
Our Services going forward
We are currently working out what the Governments New Definitions of the COVID-19 alert levels will mean for our work, at level 4 we can continue to supply essentials (such as spark plugs).
At level 3 some work can resume such as supplying ECU’s within NZ and Site installations and repairs for essential items may continue. (while maintaining distancing and surface cleaning etc.)
International Shipping may be able to take place from Level 3 onwards but there may be delays.
Tuning will require some extra planning and will likely only be able to take place under alert level 2 at the earliest. along with added precautions.
once the Covid-19 alert level timelines have been confirmed we will be able to update you on our plan for how our new normal will work.
Some Parts deemed an Essential service
Car parts have been deemed an essential service so we can now deliver to those that are in need of spark plugs to repair their car in order to complete their essential services such as going to their essential work, or collecting their shopping.
If you do complete a purchase during lockdown you will have to put into the notes on the order page why it is essential and we will then process your order. Courier times may be delayed as pickups are not as frequent during this time.
COVID-19 Lockdown discount available, use the code ‘lockdown’ at checkout to receive 5% off.
Service Update
Due to the COVID-19 status update from the NZ government In person consultatations will not be taking place, if you require IT assistance that cannot be completed remotely, URGENT on location calls may be accepted in order to maintain essential services , however Personal Protection processes will need be in place such as personal distancing and sanitisation of surfaces.
All tuning is to be suspended until further notice due to the government response to COVID-19 as this is a closed space with extended contact within the confined area. This only applies to in person tunes not Basemaps or ECU services provided via postal services.
All orders cannot be shipped – Unless you have a essential services exemption – you will need to email through / add a note to your order for us to be able to attempt to arrange delivery. For local orders we may be able to arrange delivery a little easier.
INTERNATIONAL Orders cannot be accepted until further notice as there is no way of posting these items due to the shutdown.
There may be delays in postal services. Courier delays are beyond our control. Reminder our stocktake Coupon is still valid so take 5% off all items in the shop by adding the coupon code ‘stocktake’ to your cart before checkout – Coupon expires 31-3-2020
i would suggest to pay for your orders Via PayPal – these funds are then held in PayPal and if for any reason the order is not able to be completed a refund can easily be processed.
Take Care.